REFUND POLICY

General Returns / Refunds Information

 

• Refunds will be made for the original purchase price of products that arrive back to us in good condition. Products that are returned to us damaged are not eligible for a refund. We encourage you to package the products well, use a standard carrier for shipment, and to note the package tracking number.

• Stavellie reserves the right to determine the refund value on any returned product that does not arrive back in its original condition.

• There is a $15 restocking fee for all returns. This will be deducted from your total refund amount.

• Any restocking fees mentioned on this page will be deducted from the refund amount.

• We cannot refund charges for the original shipping/handling or for the cost of shipping to return products. If you refuse the shipment instead of receiving it and return shipping charges are billed to us, we will deduct this from your refund amount, since this is regarded as the return shipping cost.

• To return a product for a refund, please call or email us with the reasons for the return, and we will issue you an RMA (Return Merchandise Authorization) if one is applicable. Arrangements must be made and products must be shipped back to us within 14 days of when the order was received. The ship date on your return package will be used to determine if your return qualifies.

• Products that arrive damaged are eligible for replacement at no additional cost. Email photos of the damage to support@royalbirdpublishing.com. If the outer shipping box is damaged, please help us by taking photos of this as well.

• We do not accept returns of samples packages, test batches, or made-to-order products.

• You may return undamaged products (other than the above items), in their original packaging, for a refund. Do not mix the products around. The return ship date must be within 14 days after you receive them to qualify for a refund.