POSTERS

General Returns / Refunds Information

• Refunds will be made for the original purchase price of products that arrive back to us in good condition. Products that are returned to us damaged are not eligible for a refund. We encourage you to package the products well, use a standard carrier for shipment, and to note the package tracking number.

• Stavellie reserves the right to determine the refund value on any returned product that does not arrive back in its original condition.

• There is a $15 restocking fee for all returns. This will be deducted from your total refund amount.

• Any restocking fees mentioned on this page will be deducted from the refund amount.

• We cannot refund charges for the original shipping/handling or for the cost of shipping to return products. If you refuse the shipment instead of receiving it and return shipping charges are billed to us, we will deduct this from your refund amount, since this is regarded as the return shipping cost.

• To return a product for a refund, please call or email us with the reasons for the return, and we will issue you an RMA (Return Merchandise Authorization) if one is applicable. Arrangements must be made and products must be shipped back to us within 14 days of when the order was received. The ship date on your return package will be used to determine if your return qualifies.

• Products that arrive damaged are eligible for replacement at no additional cost. Email photos of the damage to ​​support@royalbirdpublishing.com. If the outer shipping box is damaged, please help us by taking photos of this as well.

• We do not accept returns of sample packages, test batches, or made-to-order products.

• You may return undamaged products (other than the above items), in their original packaging, for a refund. Do not mix the products around. The return ship date must be within 14 days after you receive them to qualify for a refund.

Goods purchased via the www.stavellie.com website may only be shipped to the delivery address(es) specified during the ordering procedure.

• We process all orders in the order they are received and orders cannot be changed once processed. We strive to ship orders as quickly as possible and if we have not filled an order yet, you may request that we cancel it completely, and then you may create a new order.

• Once an order has been shipped, we cannot change or cancel an order. Please review all order details carefully before finalizing.

• We do not backorder products. In the event that we are out of stock of a particular item, we will contact you to discuss replacement/refund options.

• Goods orders ship within 2 business days after the order is placed.

• Most domestic orders ship USPS. Depending on your location, ground delivery takes 3-5 business days (plus the weekends).

• When we print your shipping label, you will receive an email with the tracking number(s) and for most deliveries that cannot fit inside your mailbox will require a signature. 

• Upon delivery to residential locations (including home businesses), USPS does require a signature, and packages will not be left at the residence if no one is home. It is your responsibility to track your order and be available to receive the packages. Stavellie.com is not responsible for missing or unreceived packages. If you do not have your tracking number, please contact us and we will gladly provide it for you. NOTE: USPS’s policy is to try to leave the package in a secure, weather-protected area. Please check your side/back door, back porch, under furniture, and with your neighbors if you do not see your package initially.